Terms

1. SUBJECT OF THE REGULATIONS

The regulations set out the rules for the provision of services, liability, and stay at the hotel, and are an integral part of the contract, which is concluded by signing the registration card, making a reservation, or paying a deposit and/or the full amount due for the stay at the hotel. By taking these actions, the guest confirms that they have read and accepted the terms of the regulations.

2. HOTEL RULES AND DAILY STAY

The regulations apply to all hotel guests.

The hotel day lasts from 14:00 to 10:00 the next day. A request to extend the hotel stay should be made as soon as possible at the reception. The hotel may refuse to extend the stay if all accommodation places are reserved or if the guest has not complied with the applicable regulations. An extension of the stay is only possible if the previous period has been fully paid.

3. RESERVATION AND CHECK-IN

The basis for check-in is the presentation of a photo ID and the signing of the registration card. The guest cannot transfer the room to third parties, even if they have paid for the stay and the reservation period has not yet expired. Unregistered individuals may stay in the hotel room between 7:00 and 22:00. The hotel reserves the right to refuse admission to a guest who has grossly violated the regulations during a previous stay.

A reservation is considered confirmed when the guest has paid at least 30% of the total value or the equivalent of one day’s stay to the hotel’s account. The deposit must be paid by the date specified by the hotel. In the absence of payment, the reservation will be canceled. In case of cancellation or no-show, the deposit is non-refundable. In exceptional cases, upon agreement, the deposit may be used for a future stay. The remaining amount is payable upon arrival before the stay begins. Refusal to pay the full amount is considered a cancellation, and the hotel will retain the deposit.

4. SERVICES

The hotel provides services according to its category and standard. Guests who have any concerns about the quality of the services are asked to report them immediately to the reception. The hotel undertakes to provide guests with conditions for full rest, safety of stay, and professional service. Additionally, the hotel offers free services such as wake-up calls, safe-keeping of valuables, and luggage storage.

5. GUEST RESPONSIBILITY

Children under 14 years of age should be supervised by their parents or guardians at all times. The guest bears full financial responsibility for any damages or destruction of hotel property caused by their actions or those of visiting persons. The hotel reserves the right to charge the guest’s credit card for any damages discovered after their departure.

II. CANCELLATION POLICY FOR HOTEL ROOM RESERVATIONS

If the guest has made a reservation (by paying a deposit or through another method accepted by the hotel), but cancels the stay or fails to arrive on the scheduled date, the hotel has the right to charge the guest the following fees. This applies to individual guests:

• In the case of cancellation up to 14 days before the arrival date in the summer season, the guest incurs no costs, and the deposit is refunded 100%.
• In the case of cancellation from 13 to 8 days before the arrival date in the summer season, the guest will be charged 70% of the total cost of the stay.
• In the case of cancellation from 7 days up to the arrival date in the summer season, the guest will be charged 95% of the total cost of the stay.
• In the case of cancellation up to 30 days before the arrival date in the winter season, the guest incurs no costs, and the deposit is refunded 100%.
• In the case of cancellation from 29 to 15 days before the arrival date in the winter season, the guest will be charged 70% of the total cost of the stay.
• In the case of cancellation from 14 days up to the arrival date in the winter season, the guest will be charged 95% of the total cost of the stay.

The prices for the stay are provided in the email offer or result from the price list in force at the time.

III. DEPOSIT REFUND POLICY

The hotel does not refund the deposit if the guest fails to meet the terms of the reservation. A refund is possible only if the guest presents evidence that makes it impossible to arrive on the scheduled date, such as:

• Documents confirming the illness of the person making the reservation or their close family (parents, children), issued by a licensed doctor or hospital.
• A death certificate of the person making the reservation or their close family.

In other cases, such as vehicle breakdown, damage, or an accident, guests are requested to submit claims to their insurance company.

IV. FINANCIAL TERMS RELATED TO THE STAY

The hotel does not refund costs if the guest departs earlier than scheduled, unless this is due to the fault of the hotel. The hotel is not responsible for weather conditions, road conditions, or traffic jams.

If the guest suffers an accident during their stay and must shorten their stay, the hotel will charge the full amount for the stay and issue a certificate for the insurance company. All financial claims for the unused portion of the stay should be directed to the guest’s insurance company.

If the guest must shorten their stay due to the death of a close relative, the same rules as in the case of an accident will apply.